Support
We’re here to help with the website, Chrome extension, and iOS app.
Email us
Send a message to [email protected]
We read every message. Include the email address on your account and a short description of what you need. Screenshots help for autofill or sign-in issues.
What to include
- The product you’re using (website, Chrome extension, or iOS)
- What you expected to happen, and what happened instead
- Approximate time of the issue, if relevant
Common requests
- Can’t sign in. Confirm you are signing in at betterauthenticator.com, then reopen the extension popup so it can sync the session.
- Codes not autofilling. Open the website, check that the site’s hostname is listed under Saved Domains, and that an account exists for it.
- Delete an account or all of my data. You can remove individual authenticator accounts and saved domains in the website. To delete your entire Better Authenticator account, email support from the address on the account and ask us to delete it.
- Privacy questions. See our Privacy Policy.
Security
If you believe you have found a security issue, email [email protected] with “Security” in the subject line. Please do not include live TOTP secrets in email.